Shipping & FAQs

Read through our FAQs for answers to your pressing questions.

Do you ship internationally?

Unfortunately, we currently only ship within the United States.

Does Great Heights have sales or offer discount codes?

We believe our customers are best served through transparent pricing. This means we always offer our best prices up front and there is no need to wait for a “sale” or a “discount” in order to get engaged.

How long does it take to ship my ring order?

You can expect the ring to be shipped within 7 to 10 business days. Before shipping it to you, we put each ring through a rigorous inspection and quality assurance process. We always give each ring the same level of scrutiny and take no shortcuts. We know it’s hard to be patient, but trust us, it’s worth it!

Can I get my order faster?

Unfortunately, this is not possible for our rings. Each ring is made per order, making it very difficult to expedite the order. All orders are shipped and insured through FedEx 2nd Day as soon as it is ready.

Can you ship my package to a FedEx location to be held for pick up?

Absolutely! Upon Checkout, check the box "SHIP TO DIFFERENT ADDRESS". Make sure that you input your first and last name and your phone number, for pickup and contact purposes.

On the first line for Address write FedEx Hold for Pickup. On the second line, write the address of the FedEx location you would like the package to be held.

Does anything on the shipping box indicate what is inside?

No. Our packaging is ultra-discreet and consists of a plain brown cardboard box shipper. Inside you will find a Great Heights box with a lush microsuede interior that beautifully and securely displays your ring.

Are Great Heights Lab Created diamonds certified by the GIA?

We partner with several independent, highly reputable diamond certification laboratories. The two most prominent ones are IGI (International Gemological Institute) and GCAL (Gem Certification and Assurance Lab).

Why is the cut grade missing from some of your stones?

If the shape of the stone is not a traditional round, it may not have a cut grade. There are many ways to cut a Marquis, a Radiant, or an Oval stone (to name just a few) in order to play up brilliance and beauty. For this reason, cut grades are not typically assigned to these types of “fancy shape” diamonds.

How long does it take to ship my loose diamond order?

You can expect to receive your center stone within 5 to 7 business days through FedEx expedited and insured shipping.

Are your shipments fully insured?

Yes! All of our shipments are 100% insured.

Does Great Heights offer layaway plan?

We currently do not offer that option. However, we do offer financing through Affirm — one of the leading eCommerce finance companies.

Can I pay via wire transfer?

Yes, upon check out please select wire transfer as the payment method and you will receive 2% off your order which will be reflected upon check out after you continue to review & confirm. You will receive an email with the wire transfer instructions. The estimated date will be contingent upon receipt of the wire transfer.