30 Day Returns
Returning Your Order
In order to return your order, please follow these instructions:
- Obtain your shipping label: Contact us at [email protected] and we will provide you with your free FedEx return shipping label along with a code for tracking the return. Free FedEx return shipping labels are only available in the United States at this time.
- Preparing your purchase for Return: It is very important that you include all of the original packaging and accompanying materials with your return, including the Lab Created diamond certificate (to avoid being charged a $150 certificate replacement fee) and the original packing slip. For resizes, please retain your original certificates and related materials. To avoid security issues, please do not write anything on the packaging that could be used to identify its contents.
- Insurance: There is insurance available on your product return or re-size, but ONLY if you use the FedEx prepaid label, apply the return code, and "double box" the returned or re-sized item as follows: Place your item inside its original package, as it was delivered to you (i.e., inside the jewelry box). Next, include that box inside the original packaging you received from Great Heights wherever possible. If you no longer have the original outside packaging, please include the jewelry box inside a small FedEx Priority box and seal it. This box (either the outside packaging or the FedEx Priority box) should be placed inside a medium FedEx Priority box. Next, apply the provided FedEx label to the outside of the medium FedEx Priority box, write the return code on the label, and drop it off at the FedEx location most convenient to you. Please note that neither Great Heights nor FedEx are responsible for packages dropped off in FedEx Drop Boxes or Non-FedEx staffed locations, so please consider that in your location decision. It is highly
Once your returned purchase is received, our Returns Department will inspect the returned item. All un-boxing are done under recorded video to ensure that what was received by us is not lost or misplaced. Additionally, each of our Lab Created diamonds have been micro-etched with unique identifiers, which will be used to verify their authenticity. Once the returned item has been verified, a process which can take up to seven (7) business days from receipt, Great Heights will issue you a refund for the original purchase price amount using the same means that payment was originally made, except for bank wire payments, which are refunded by check. Credit card refunds may take as much as one-monthly billing cycle to appear on your credit card statement, depending on your issuer.
You must obtain a return shipping authorization code from us prior to returning. If you do not include this code on your return label or if the packaging does not meet the above standards, we may refuse delivery or you may be charged a re-stocking fee of $50. You have seven days from the issuance of the return authorization code to ship your return. All requests for refunds may require you to complete additional paperwork to document the request.
Call us at 1 (888) 492-3248 if you have any questions.