Great Heights is dedicated to not only providing its customers with brilliant lab-grown diamonds but also peace of mind in knowing that Great Heights stands behind the quality and craftsmanship of our jewelry with a lifetime guarantee that it will be free from manufacturing defects at the time of delivery.
All of our jewelry is manufactured using the very best materials and is thoroughly inspected prior to shipment. If you believe your item has a manufacturing defect, you may return it to us for inspection. If we determine your merchandise is damaged due to a manufacturing defect, we will repair, replace, or substitute it without additional cost to you. If we determine that damage is not caused by a manufacturing defect and should additional charges apply, we will notify you prior to performing any work on your item. Replacement and repair times are dependent upon the severity of the damage and the availability of a replacement. Great Heights will pay for the costs of shipping and handling of all jewelry covered under the Great Heights Lifetime Manufacturing Warranty. A $50 deposit will be taken before the shipment of your item to Great Heights for evaluation, which covers the cost of shipping the item and an evaluation by our expert jewelers to determine if the damage is subject to the warranty. This fee is refunded in full for all warrantied repairs. We also offer complimentary shipping back to the customer for all warrantied repairs. Repairs that are not covered under the lifetime warranty will have a price quoted to the customer for approval before work is performed. If approved, the deposit will be applied to this repair. If the customer chooses not to perform the repair, the deposit will be applied to cover the shipping charge back to the customer after evaluation.
If the item is no longer available, Great Heights may, in its discretion, replace with like-kind of the original item.
Repair or service performed by a jeweler other than Great Heights will void the warranty. The Great Heights Lifetime Manufacturing Warranty does not cover damages caused by negligence, normal wear, and tear, improper care, accident, discoloration of precious metals caused by chemicals, or the natural breakdown of materials over an extended time and use. The Great Heights Lifetime Manufacturing Warranty only covers original and unaltered products.